Effective Date: 3/1/26
Last Updated: 3/25/26
South Branch Smokehouse (“South Branch Smokehouse,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, including when you request information about our catering services, submit an inquiry, or interact with our advertising.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you.
1. Information We Collect
We may collect the following categories of information:
Information You Provide Directly
When you complete a contact form, catering inquiry form, request a quote, sign up for updates, or otherwise contact us, we may collect:
- Your name
- Email address
- Phone number
- Company or organization name
- Event details, such as date, location, guest count, and catering needs
- Any message or other information you choose to provide
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website or source
- General location information
- Ad interaction and website activity data collected through cookies, pixels, tags, and similar technologies
2. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide catering quotes
- Communicate with you about catering services, orders, and events
- Process and manage business requests
- Improve our website, services, and customer experience
- Measure the effectiveness of our marketing and advertising
- Deliver relevant advertising and remarketing
- Maintain website security and prevent fraud or misuse
- Comply with legal obligations
3. Advertising, Analytics, and Google Ads
We may use third-party tools, including Google Ads, Google Analytics, and related Google services, to understand how users interact with our website and to improve our advertising performance.
These tools may use cookies, pixels, tags, and similar technologies to collect information about your activity on our website, including whether you visited our site after clicking an ad, submitted a form, or took another action.
We may use this information to:
- Measure ad performance
- Improve our campaigns
- Better understand user behavior
- Show ads to people who may be interested in our catering services
- Re-engage visitors who previously interacted with our website
Where legally required, we will obtain your consent before using non-essential cookies or advertising technologies.
For more information about how Google uses information collected through websites and apps, please review Google’s privacy and advertising information.
4. Lead Forms and Customer Data
If you submit your information through our website or through a lead form associated with one of our advertisements, we may use that information to contact you about:
- Catering inquiries
- Event services
- Quote requests
- Follow-up communications related to your request
We do not sell your personal information.
We may share your information with trusted service providers who help us operate our website, manage advertising, analyze campaign performance, or respond to inquiries, but only as needed for those business purposes and subject to appropriate safeguards. Google’s policies require advertisers using customer data to disclose relevant third-party sharing and obtain consent where required by law.
Marketing Communications. If you provide your email address or other contact information, we may send you follow-up communications related to your inquiry and, where permitted by law, occasional marketing communications about our catering services, specials, or events. You may opt out at any time.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Remember website preferences
- Analyze site traffic and visitor behavior
- Support advertising and remarketing
- Measure the effectiveness of our campaigns
You may be able to control cookies through your browser settings and, where applicable, through our cookie consent tools.
Please note that disabling cookies may affect some website functionality.
6. How We Share Information
We may share your information with:
- Website hosting and technical support providers
- Marketing, analytics, and advertising vendors
- Catering and business operations partners acting on our behalf
- Professional advisors, when needed
- Government authorities or other parties when required by law or to protect our rights
We do not sell or rent your personal information to third parties.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to and manage your inquiry
- Maintain business records
- Meet legal, accounting, or operational requirements
- Resolve disputes and enforce agreements
8. Your Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal exceptions
- Opt out of certain marketing communications
- Manage cookie preferences where available
To opt out of marketing emails, use the unsubscribe link in the message or contact us using the information below.
9. Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is not yet a universal standard for how to respond to these signals, our website may not respond to them.
10. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No system is perfect, so we cannot guarantee absolute security.
12. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
13. State Privacy Rights
Certain states may provide additional privacy rights to residents, including rights to know, access, delete, or correct personal information.
If you believe you have rights under an applicable state privacy law and would like to make a request, please contact us using the information below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the website after changes are posted means you accept the updated policy.
15. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
South Branch Smokehouse
1542 US-220N, Moorefield, WV 26836
marketing@taylorhospitality.com
(304) 530-3226